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Let's start with WOW Since that was my reaction when I saw the finish product of our wedding rings♥️💍 10/10 Customer Service HIGHLY RECOMMEND - Elite Jewelers Fairoaks Mall Elite Jewelers have done and excellent/ outstanding job in assisting my bf and I in finding the absolute PERFECT 0.90CT VS2 ... G Diamond 💎. Well done Maia for your excellent hardwork, dedication, and for having absolute confidence in your store quality but also creating our wonderful memory. Well, I wouldn't do justice with this review if I didn't explain the disappointment Ive experienced with my initial diamond purchased from Helzburg Texas. Black Friday 2020 Texas, my bf and I walked into Helzburg to view wedding rings. We were warmly greeted and a female sales associate assured us she will be happy to offer her services. She asked me if I knew what I was looking for? Yes, being the answer, I stated the specs of the diamond I would love, making sure it was GIA certified and also asking for her opinion as I am no expert in diamonds. She did consider a Lab Diamond which I was against and then led on to a 1CT G color I3 clarity natural diamond ring which she stated is the best and on sale ("you wouldn't go wrong with this ring"). She stated, it is $5000 which we could have for $3700. I, not having much knowledge about diamonds approved thinking she had our best interest at heart, only to realize purchasing our wedding ring was just considered a "Sale Made". Arrived in Virginia and visited Fair Oaks Mall since my bf needed to get his watch battery changed. So we walked into Elite Jewelers and a guy assisted my bf swop out the battery while I walked around having a look at the variety of GIA certified natural diamonds. With much curiosity, I approched the friendly looking female sale associate (Maia) providing her with my diamond information, asked if she could kindly assist in letting me know the cost of my diamond from Helzburg. With no hesitation, she took a minute pulling up details and got back to me stating that the ring is priced at $2400 ($1300 less compare to what I paid at Helzburg). I was totally shocked, angry and caught up with so much emotion and felt as if I was robbed (special moment ruined). I explained to Maia everything that occurred at Helzburg. She was caring enough to bring me some water, asked if I needed a seat and educated me on diamonds (took her time to present clarity chart etc and went the extra mile). She considered I bring in the diamond for her to view (which i did) and if possible I should make a return with Helzburg since they over priced me and there was major inclusions which was visible with the naked eye (thank you Maia for being honest and straight forward). She sincerely apologized for Helzburg (which she did not need to do) and offered to assist me in finding a quality diamond which she guaranteed I would be happy with. She explained, even if you don't come back to my store, with the information I've given you on diamonds , you would be able to purchase a much better diamond from any other store (that statement proved to me that she cared about helping us and is passionate in her line of work). After some thought, the next day we went to visit Maia. Both Maia and Zoe (store manager) assisted us in finding both the diamond and my bfs ring. My diamond was not in store, however, they put in an order for the diamond and took details for a custom band and engraving that we would like (this was never offered by Helzburg). They kept in contact throughout the creation of the rings ( enjoyed the VIP treatment). It took us 4 visits to the store (which I loved) just to make sure everything is exactly what we imagined. Zoe being as awesome as she is which is why she is manager also stated that she would not sell a diamond that she does not approve of or wouldn't purchase for herself (confident and educated in the diamond industry).Trusting both Maia and Zoe definitely was a positive choice as they have made this a lasting memory. Thank you both Maia and Zoe for having our best interest at heart. Read More
Kalista and the people at Elite Jewelers in the Apple Blossom Mall, Winchester, VA, made my wife's purchase easy and stress-free. Their customer service and attention to detail is outstanding. They listened to what we wanted and helped in every way possible to find exactly what I wanted. Beautiful jewelry ... at great prices. Read More
Service, knowledge and willingness to help find the perfect item all at 100% with Elite Jewelers in Dulles Town Center Mall. Impeccable and personalized service from Jamila. Such an amazing experience compared to other jewelry stores in the area. I would and have already recommended this store. Hands down 5 ... Stars! Read More
Tracey and Khalistan were very helpful and patient when I was looking for a necklace for a birthday gift...... I highly recommend them and will be going back!
Great service! Most of all the best prices in town! You can't go wrong shopping there! They go above and beyond to make you happy. Thanks guys. You have a customer for life with me!
Mona has excellent customer service & all of the employees are very nice and welcoming. Definitely recommend for jewelry shopping in the mall! 🖤🖤 Great prices and people. What more could you ask for?
We had Elite Jewelers make a custom engagement ring and 2 custom wedding enhancers for us; they turned out to be more than what we thought of! We worked with Sam, the store manager, and Jamila to design the ring and enhancer and it turned out more than what we ... envisioned. We asked to see the wax model before the final diamond and platinum ring was made which solidified our confidence it would be what we want. Sam's extensive knowledge with what we were aiming for helped fill in many of the gaps in design we couldn't think through. Also, this is not our 1st time buying. We have family friends who have good knowledge we took with him before making the final decision and all in all we are very happy with our experience with Sam, Jamila and Elite Jewelers. Read More
I have always had wonderful service here. The jewelry is great, but the customer service is well above average. I recommend this place to everyone!
Me and my brother came in looking for engagement rings to propose to our girlfriends the same night. The price was very excellent and the service outstanding. I have gone to dozens of jewelry shops and this tops them all! Me and my now fiancé came back and bought wedding ... bands. Highly recommend. Shout out to Lily for your help! Read More
Tracy in the Winchester, Va location was amazing! Super great to work with and was very informative and helpful! Even amidst all the covid mess she made sure we could try on anything we wanted !! Their jewelry was stunning❤️ My fiancé’s ring was also stellar! We are both beyond ... pleased. Highly recommended!! Read More
Kalista and Lisa were very friendly and helpful. The customer service here is exceptional.
So I'm not big on spending lots of money on much. I am a single mother of four so money has to stretch. I went in looking for simple hoops that would last unlike the beauty supply ones I usually buy. Even though I was spending a great deal of ... money they treated me so well. I got earrings, necklace, two chains, and a customized ring. None of which broke me but lasted just like the impression they made with me. This was some time ago. Now I'm heading back for my next custom ring! Read More
Beautiful selections, helpful attentive staff. I resized my ring and purchased a new one. I'm very pleased with the outcome and will definitely return for future purchases. The staff was prompt to assist with my purchase. Overall, the customer service was superb compared to their competitors stores (Zales & Kay). Read More
Wonderful experience. My husband bought several rings from them. One in particular, my wedding set. The set is unique and a wedding band had to be made. So Elite made the band, it is gorgeous and fits like glove. They went out of their way to make it perfect.
Recently I bought an engagement ring from Elite Jewelers. I brought my girlfriend to get an understanding of what she wanted and ended up getting a ring. The employees worked with us to get the exact design we wanted. They gave us a great deal with unbelievable financing. It was ... a wonderful experience and I would recommend them to anyone looking for flawless jewelry. There is a reason they are the best rated jewelers in the Fair Oaks Mall. Thank you to the Elite Jewelers team, you've made my new fiancé and I very happy :) Read More
Kalista and the whole staff are amazing. They have been so helpful and sweet every time I came in. I would recommend them to a friend in a heartbeat.
We had Elite Jewelry make a custom engagement ring and custom wedding enhancer for us; they turned out amazing! We worked with Sara to design the ring and enhancer to exactly what we envisioned. Going the custom route, Sara helped us find the specific rare gemstone we wanted and design ... our desired ring around it. We asked to see the wax model before the final metal ring was made which solidified our confidence the design could be practically achieved. Sara's intuition with what we we were aiming for helped fill in many of the gaps in design we couldn't articulate (not being jewelers). Very happy with our experience with Elite Jewelers. Read More
Had a wonderful experience at Elite Jewelers. Kalista was awesome!
I’ve been coming here for years now gotten some very nice pieces and have brought some of my fiends here to pick out gifts for loved ones. I’ve always been helped even when I was just looking. The staff are amazing especially Zoe, Moe, and Nazy. They have been a ... great help over the years and I recommend them to anyone I know. Read More
Maya and the team at Elite Jewelers in Fair Oaks were amazing. They custom designed a ring for me in two weeks using a heirloom ring that was given to me by my grandmother. The jeweler saved the old setting, did not damage my stone, and placed it in a ... halo of 1 carat diamonds. They were super helpful and gave me an amazing deal. Read More
Elite Jewelers in Fair Oaks Mall is GREAT. Super friendly staff who's always open to help and assist you to find your perfect match of jewelry. In particular, Zoe assisted me and bent over backwards to help fix my ring with the help of Bella. 10/10 recommend.
I had a great experience here. My initial experience was a couple years ago when I bought a moissanite diamond from a website and picked out an engagement ring dressed with diamonds in store to have it set. I then wanted a matching wedding ring, and the store had it ... made from a picture I found on Pinterest. Both came out beautifully, and I've received many compliments on the set. I then decided I wanted to upgrade the moissanite stone to a 2 carat this year. I was going to buy from the same website, but this store offered a better price. I then just paid for the setting, and it was done in about 8 days! The workmanship is absolutely stunning, and I would definitely recommend them not only for buying fine jewelry, but also for designing/making jewelry. An additional note is they provide complimentary jewelry cleanings, which I've had done on occasion. It leaves a stunning shine! Read More
Great place gave me a killer deal on the wedding ring. Everyone there is super nice and helpful and showed me every diamond was real with the tester and it was real white gold also... great place I'll definitely be going back there and if u want anything nice go ... there they will help you and they do not judge u like jared did me. I was looking rough and they treated me like family.... thank you so much guys u all r awesome. Read More
Beautiful selection and the staff is very helpful. High quality jewelry at very competitive prices. I refer all friends and family to them. Excellent! Read More


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